Naturally we fully understand that waiting 6+ weeks for an item can lead you to start to question the outlay, and equally things can go wrong in production which may lead you to elect for a refund/exchange.

If your order has not been shipped you can cancel at anytime, simply drop us an email or a call.

if you have received your item and its not what you expected then we offer exchange or refund options, if the item is not defective then there will be a 15% restocking fee as naturally it was custom made for yourself and may be difficult to sell on.


Our returns address is 

Returns @ UKHammocks

The Studio

Yew Tree Farm

Cross Moor Lane


YO32 2QR

United Kingdom